Powerful language analysis tools for monitoring and training staff
Main Product Features
Key capabilities of our product
- Integrated dashboard with full statistics
- Extended analysis of uploaded recordings
- Personalized reports on the effectiveness of each operator
- Simple uploading and fast processing of audio files
- Monitoring the compliance of dialogues with established standards
Analysis of specific dialogues
Detailed review of each dialogue
- Accurate transcription of dialogues between the employee and the customer
- Identification of key moments and phrases in conversations
- Feedback and recommendations for skill improvement
Staff management and analytics
Personnel management and detailed analysis
- Adding and managing employee profiles
- Associating audio recordings with specific operators
- Viewing individual statistics and ratings
- Intuitively understandable interfaces for navigation and control
Template Configuration
Set of templates for analysis
- Creating individual question and key phrase templates
- Automatic highlighting of important conversation aspects
- Flexible criteria customization for different scenarios
Subscription Plans
Choose a plan that fits your business
Starter
Powerful language analysis tools for monitoring and training staff
- 10 hours of analysis
- 2 custom templates
- 5 employees
- $3 additional hour (100 hours)
- 1 year of audio recordings storage
Standard
Powerful language analysis tools for monitoring and training staff
- 50 hours of analysis
- 5 custom templates
- 15 employees
- $2.7 additional hour (unlimited)
- 2 years of audio recordings storage
Professional
Powerful language analysis tools for monitoring and training staff
- Unlimited hours of analysis
- Unlimited templates
- Unlimited employees
- Unlimited additional hours
- Unlimited audio recordings storage
Starter
Powerful language analysis tools for monitoring and training staff
- 10 hours of analysis
- 2 custom templates
- 5 employees
- $3 additional hour (100 hours)
- 1 year of audio recordings storage
Standard
Powerful language analysis tools for monitoring and training staff
- 50 hours of analysis
- 5 custom templates
- 15 employees
- $2.7 additional hour (unlimited)
- 2 years of audio recordings storage
Professional
Powerful language analysis tools for monitoring and training staff
- Unlimited hours of analysis
- Unlimited templates
- Unlimited employees
- Unlimited additional hours
- Unlimited audio recordings storage
Client Reviews
Real thoughts and feedback from clients confirming the product's effectiveness.
“Our company uses the Eclipto CRM system to analyze audio recordings of customer interactions in the sales department. This helps us not only assess the quality of service but also identify opportunities to improve the efficiency of our managers. Thanks to Eclipto's recommendations, we have significantly increased our sales volumes and improved customer satisfaction.”
Danylo Lytvynenko
Founder of Hard Group
“The Eclipto CRM system provides us with the ability to analyze customer conversations, which helps to identify problem areas and improve our work. The system's recommendations for improving communication have allowed us to enhance the quality of service and make customers more satisfied.”
Borys Krisko
Founder of InGear